Effective and professional service at Accessories Centre Meble.pl
Objective of the implementation:
- Automation of sale system
- Improvement of customer service process
Korzyści z wdrożenia:
Observing market trends and e-commerce development, Czarnik Sp. z o.o. company which sells mostly OSBs and plywoods, in 2003 opened a furniture online store called meble.pl. This portal offers all sorts of interior furnishings for homes, offices, hotels, restaurants, schools, and shops. You can find also interior design components, decorations, and lighting there. In turn, to cater for the needs of professionals making custom furniture, Meble.pl S.A. company opened a showroom where they can buy any components required to assemble furniture. Those are all sorts of hinges, grips, connectors, brakes, limiters, guides, couplers, handles and many other. The exhibition centre offers more than 4,500 different accessories which are often indistinguishable at first sight.
Taking care of its customers, the company uses a discount scheme which reward the volume an frequency of purchases. Every showroom customer can receive support of a qualified assistant when selecting components.
Until recently, product picking constist in writing down the necessary elements and their quantities on a sheet of paper. The customer assistant wasn’t sure if the given product were available in the relevant quantity right away and the order value was calculated at the very end.
Next, the warehouse worker was picking the order. Mistakes happened frequently as a result of mistaken rewriting or reading of indexes. If some components were missing, the customer found out about that only at the cash desk. The discount was also counted at the end of shopping. The whole process lasted quite a long time. Almost until the end, the customer wasn’t sure what they were going to leave the shop with and how much he were going to pay.
To eliminate those problems and, all the same, to facilitate the customer service process, it became necessary for Meble.pl S.A. to introduce a new solution. The company vision was an automatic system for product identifying, order documents generating, issuing from the warehouse and discount calculating. SKK S.A. from Krakow was selected to fulfil all those requirements and to implement that task.
The project was implemented using the SKK Smart system which was optimally configured and integrated with the ERP system of the enterprise. Apart from the software, SKK supplied portable terminals, mobile printers for consultants and a customer card printer.
Individual goods in the showroom were marked with a barcode. To save space required to describe the product and to ensure convenient readout, 2D barcodes were used. Doing shopping with the customer, the consultant scans product codes and in the on-line mode (through the radio network) obtains information to their mobile terminal if the required amount of the product is available in the warehouse. The system also provides the current purchase value, considering the customer’s individual discount, and reserves the goods for them at the same time. The stock is updated on an ongoing basis and considers the booking for every consecutive customer who wants to buy the same component. After the shopping is completed, the cash desk and warehousing documents are
generated automatically which minimises the time of waiting for products. The warehouse worker has picking information in real time and may prepare the goods for the customer when they are doing shopping. When the customer pays at the cash desk, the picked products are already waiting for them. It is also possible to place mail orders.